H-Factor Where Is Your Heart


Happiness and Customer Service by Lisa Cypers Kamen of What is Your Happiness
Lisa Cypers Kamen Harvesting Happiness

Lisa Cypers Kamen Harvesting Happiness

By Lisa Cypers Kamen, Harvesting Happiness

There are two questions we can ask ourselves when it comes to customer service: who are our customers? How can we serve them?

Most people don’t expect to find happiness, working a customer service job. But customer service, by its very nature, presents unique opportunities for the pursuit of happiness, not only for individuals, but for society as a whole.

Using this framework, can we, as providers, find happiness through customer service?

The consistent practice of outstanding customer service behaviors requires an extraordinary amount of self-control. It starts with the realization that YOU are in control.

  • You choose your attitude
  • You choose your response
  • You choose to set aside your personal problems
  • You choose to give others a better day

When we take control, we refuse to be victims of our own personal weaknesses. We take charge of our lives and of the situations that we face. This is a principal requirement of a life in service and, as it turns out, a principal requirement for a happy life.

“Thank you” is perhaps that the second most important customer service phrase. We use it (or ought to use it) dozens of times a day.

When you consistently practice customer service values and skills, such as kindness, listening, empathy, gratitude, responsibility, and persuasion, you develop habits that will stay with you for the rest of your life, and that can be applied to all other aspects of your life. You’ll be able to make friends more easily, and will be better skilled at strengthening your relationships with your friends and family. They in turn will tend to reciprocate.

This has two components. There’s the respect that you get for how you do your job, and there’s the respect you get for having that job. It’s not easy to provide outstanding customer service to every customer, on every transaction, every minute of the day. If you can do that, that’s something you can truly be proud of, and it’s certainly deserving of respect. Chances are you already stand out, and are duly rewarded.

The second component, respect for the job itself, depends less on the individual, and more on the team as a whole. When everyone in your organization provides outstanding service, people tend to talk about you, and you’re likely to be known and respected for the service that you provide. It’s a source of pride just to be part of such a team. The hard part is that it does depend on everyone. All it takes is one bad player to ruin the whole game. Service with a smile rules even when that smile is invisible to the person on the other end of the phone.

The principles at the root of outstanding customer service are simple enough to say:

  • Our lives have more meaning when we serve others
  • Customer service is, first and foremost, a form of service
  • To serve each other and each customer is to serve humanity

As customer service providers, we touch millions of people each year. Each contact is an opportunity to make each life we touch a little better each day. And when we make people happy, they tend to pay it forward.

Independent filmmaker, author, happiness coach and speaker Lisa Cypers Kamen creates these blogs to entertain, enlighten and educate us as we each undertake our own personal search for happiness. Happiness is an Inside Job. To contact Lisa, email her directly at lisa@whatisyourhappiness.com and check out her websites at www.whatisyourhappiness.com , www.harvestinghappiness.com  , and www.hh4heroes.org   and listen to her on  www.harvestinghappinesstalkradio.com or download her show at  www.itunes.com.

Harvesting Happiness with Lisa Cypers Kamen brings to the airwaves a fresh talk radio approach promoting happiness, well-being and global human flourishing by presenting a diverse and proactive collection of the greatest thinkers and doers who have devoted their lives to creating a better world in which to live. She is an expert in creating happiness, finding pathways to happiness, and building a happiness formula in her happiness workshops. If you are looking for how to become a happier person, tune in weekly at www.toginet.com Wednesday’s at 12:00 pm to 1:00 pm EST.

Harvesting Happiness for Heroes is a pending 501(c)(3), non-profit corporation. Our mission objective is to offer support services to Warriors and Warrior families challenged by Combat Trauma, PTSD and post-deployment reintegration issues.  We offer Battle Buddy workshops, family awareness training, online community support, one-on-one coaching services, as well as retreats for Warriors to decompress from battle and understand the tools available for them to adapt their military skills to civilian society.

 

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